FAQ (Frequently asked questions)

Group sessions

What’s your weekly schedule look like and how many people come to each class?

Currently, the gym is open for group sessions on the following times and days:

OG = Open Gym / CFF = CrossFit Fundamentals

Most sessions are currently limited to 14 people (for equipment and coach:member ratio) but due to the recent craziness we’ve opened up the 6pm sessions on mon, tue & wed to 20 people (1. to cater for newbies and 2. because we’ll have multiple coaches available)

Monthly Memberships

Can I just pay for a casual visit at the drop in rate?

No. We only offer that to people who are visiting from another licensed affilate. It’s a monthly membership or nothing.

Can I get credit or refund for missed group class sessions?

No. Your fees are treated as tuition.

What is your cancellation policy for monthly memberships?

Adapt doesn’t do contracts. So if after a month you’ve figured out that CrossFit isn’t for you, you can cancel your membership. However if you decide to cancel your membership you will need to give 10 days notice in writing*

I’m heading off on holidays, can you put my membership on hold?

Yes. We are able to put your membership on hold, but only for 1 full month. We do not offer 1/2 monthly payments. eg. if you’re only away for 2 weeks then it is what it is. As above you will need to give 10 days notice in writing if you would like to place your membership on hold*

* written notice can be an email. Failure to give sufficient notice may incur additional charges to your account (eg. direct debits are processed on the 1st of each month)

1:1 Coaching and PT

What is your cancellation policy for 1-on-1 training clients?

The session dates and times that you book with your trainer are reserved for you alone for that 30 day period. Within any given 30 day training period you may have one rescheduled cancellation if you provide at least 24 hours notice. Rescheduling is subject to your trainer’s availability and must take place prior to your session package expiration dates. All “NO SHOW” missed appointments will be billed at full session rate.

1:1 Personal training is by appointment only. Please contact us to schedule your sessions or see the our MBO schedule page and book in there.

I train at another box (in another city/suburb). Can I drop in on a class?

Sure you can. Just send one of us an email, SMS or get on the contact us page and fill in the form. Our drop in rate is $25. You can either pay online or bring the cash with you.

Gym Rules

No Water bottles on the rubber (or boxes)

In most of the workouts we run (Part A and Part B, etc.) there’s always a time for you to duck over to your belongings and have a quick sip of water. That means you can leave your water bottles with your gear. This is not club lime people; We don’t have water bottle holders on our boxes or squat racks. We don’t have them because it’s OK to train with a dry mouth. Stop reaching for the water bottle in the middle of a WOD, that’s just an excuse to stop and rest Our workouts are so short that you literally, don’t have the time. So if you missed it: NO WATER ON THE RUBBER (or BOXES)

NO Dropping bars: Do it and probably Ben and Sean will swear at you

Ok here’s the lowdown: We’ve got some good bars ($400-$500) and we got some budget bars ($160-$200) We have a plan tp purchase more high quality bars in the future but we need to do the best with what we’ve got. So: YOU CANNOT DROP AN UNLOADED BAR. EVER. Lately we’ve noticed that a couple of peeps think it’s OK to drop unloaded bars from OH (perhaps you saw someone else dumping with some 40 or 60+kg bumpers on the bar?!). Well, This is not OK. If you’re using technique plates (2.5 & 5kg) without any other rubber bumpers -> it is also not OK to drop your barbell. You must control the load from OH to the deck. We understand that you might hit a bit of a wall as the intensity ramps up but you can still keep your shit together (and not flop about dropping kettlebells or unloaded bars) to get the workout done – it’s called poise. Got to the pain cave. Just don’t show it.

Personal hygiene: Leave the gym better than you found it…

If you just worked out and it looks like you just used a portable shower on the rubber then it is YOUR responsibility to clean up the mess you made. Sweat angles are cool, sure, but it’s just gross to leave them there for the next person to do burpees in. We have a mop and bucket if you need it to use it. We have spray and wipe. Bleed on a barbell (or pull up bars) and you’ll have to clean them up. Get some spray and wipe and make sure the next person can use clean equipment too. On a side note: If you have dirty shoes (mud, grass, dog crap) and you leave a trail of debris throughout the gym, we will literally hunt you down and publicly shame you (no, seriously) “Don’t be that guy!” ~kstar

Kids in the gym: We can deal but here’s what we think

While we do let kids in the gym we do not provide a child minding service. Bring them and you’re responsible for them. Kids are not allowed on the rubber or under the pull-up bars while any session is in progress. It is dangerous for the kids and also for athletes trying to focus on what they’re doing – Nuff said.

Got questions? Contact us, SMS or direct message us on the twitter.